Analysis of E-Tailing Service Quality Essay Example for Free

Analysis of E-Tailing Service Quality Essay Their study focused on the consumers’ purchase and delivery (PD) choices, as part of a broader e ort to understand consumers’ shopping behavior. The present article begins by criticizing the content validity of E-S-QUAL (Parasuraman, Zeithaml, and Malhotra 2005), the principal academic measure of e-retailer service quality, which is probably the most important construct in contemporary services research. Joel E. Collier et al. , (2006) in their article extended the work on e-service quality to encompass not only Web site interactivity or process quality but also outcome quality and recovery quality. A conceptual framework of e-service quality is proposed and empirically tested that combines process, outcome, and recovery dimensions. Contrary to previous service quality studies, formative instead of reflective indicators are used to conceptualize e-service quality. Their study found empirical support for the use of formative indicators and the three-dimensional approach to conceptualizing e-service quality. Liao. C, et al. , (2006) evaluated using structural equation modeling. Results show that consumers’ behavioral intentions to continue using a B2C web site are determined by all three key drivers: perceived usefulness, trust, and habit. Furthermore, not all dimensions of web quality have a significant effect on perceived usefulness and trust. Hao-erl Yang,s (2007), study stated that e-quality metric needs continued development and validation when measuring customer’s satisfaction and loyalty in e-shopping environment. Jamie Carlson Aron O’Cass (2009), study examined that impact of e-service quality attributes on the development of flow, and further investigates the impact flow has on consumers’ Website loyalty and word-of-mouth behavior. Most companies try their best to continually satisfy their customers because customer satisfaction seems to be an important barometer of customer’s behavioral intentions and has been regarded as an important antecedent of loyalty. Eduard Cristobal Fransi and Frederic Marimon Viadiu, paper analyzed various elements that influence the purchasing behaviour of online consumers. These elements include the aesthetic aspects of a website and the interactive processes that take place at the time of purchase. The study analyses the expectations and perceptions of a sample of Spanish online customers. On the basis of these attitudes, the sample of respondents is segmented. In addition, the main factors that determine online service satisfaction are identified. The analysis thus allows differentiation of both customers and service quality. The paper concludes with recommendations for online retailers who wish to operate a successful ‘virtual’ retail outlet. Noor et al. , (2007), study explored the internet service quality in service industry particularly in e-ticketing for transportation services. The primary data for this study was collected through web observation. Result shows that appearance and linkages are among the two most important determinants that should be used when measuring the quality of internet services. Through the findings, a guideline of the transportation websites regarding the important features could be developed. The findings show that e-ticketing websites would be an advantage to have all these features in order to increase user satisfaction in doing online transactions. Nittana Sukasame focused on the e-service quality dimensions in successfully establishing ecommerce ventures. Consequently, success is measured in terms of growth rate. The following factors selected from previous studies on e-service quality linked to successful e-commerce entrepreneurs are proposed: content, accessibility, ease of use, reliability, responsiveness, and security. Additionally, the factor linked specifically to e-service domain enhancing automatic tasks such as self-service technology is examined. His study could generate different views on the e-service quality paradigms associating with the competitive success of the e-commerce entrepreneurs.

Business and market analysis of Costco

Business and market analysis of Costco Costco wholesale corporation, is carry a membership of warehouses and sell high quality and national brands to resale and individual who have a membership in low prices, their first operated was on 1983 in Seattle, Washington. Now they have more than 570 warehouse around the world and 22 in United Kingdom. Of course every supermarket has to face a competitive environment but each one have their own strategy to deal with it by looking to their SWOT analysis and PESTEL analysis, also they should focus on their internal, micro macro environments. In this essay I will evaluate how Costco deal with these things. There is no companies can improve and get over if they do not focused on their internal strength and weakness and eternal opportunities and threats which is called SWOT analysis. Strength is looking to their internal capability of recourses and improves it to reach their objectives. According to Chatterjee Costco Annual revenue climbed 9.1 percent to $77.95 billion from $71.42 billion. In 2010 Costco were the 3th largest retailer in the USA and the 8th in the world. They offer a high quality of products with a big name, for example Sony, Microsoft, nestle and Kelloggs and numbers of co-brands such as Starbucks and Disney instead of their own brand which is called Kirkland in a low prices. They have over 60 million of cardholders also they are Goodwill with excellent employees. There were some advantages for Costco to their own brand; they can control their prices, packaging and the quality. Weakness is limitation that may prevent company to achieve their objectives, Costco weakness t hat you can find store in certain area and you cannot buy from the store if you are not a member in Costco club. Opportunity is an external positive factor that may bring advantages to the company, in UK Costco aims to open 40 warehouses around the country this will be good opportunity to them because they can reach large numbers of new loyal customers. Also they offer a Varity numbers of goods holding their own brand name, Costco noticed that most of their customer buys Toilet paper with annual sales of 375 millions. Every year to every two years, we try to upgrade the quality of this product, Rose explained. Make it softer, make it stronger, everything that we can do to just make it a better quality product and our members, you know, obviously the reward is with the sales on this item. (DONVAN and HERMAN, 2008). Threats is an external negative situation can face the company and break their performance and they should minimize it, when Costco decide to open their store in the UK an d get their approval to open their two stores and pay millions to develop their sits. The big three supermarkets Sainsbury, Tesco and Safeway tried to stop opening programs of Costco by going to the High Court and then to the Appeal Court to contest the councils decision. (KILBURN, 1992), they argued that Costco is retailers not wholesalers and the customer should pay fees to be members in Costco, so they should treat as retailers treated in UK. They were worried because Costco had succeeded in 17 years in USA and they sell everything from grocery to computers and pharmacy, also they sell up to 50% cheaper than other outlets in USA. Companies also will face an external environment that they cannot stop it or control it such as macroenvironment. There is also a microenvironment and both of them bring opportunities and threats to the company. Ecological/physical environmental forces is one of macroenvironment analysis is to protect the environment by producing products that not heart the natural. In Costco they produced their packaging from recycled polyester. The social forces give the company good image and predict the size and growth rates of marketing throughout charities and helping people go over in live by finding work and protect them from poverty. The plan of Costco to open 40 stores in UK which each store will employs 150 workers this will help to reduce unemployment also Costco and Highland Spring work together to support BBC children in need by selling a great pack for kid to keep them hydrated throughout the day, every 24 pack they sell 20p of it going to charity. Now technology become as lifeblood we cannot live without it, we can see the technology anywhere and everywhere, in the house, work, roadà ¢Ã¢â€š ¬Ã‚ ¦etc. Costco start using internet shopping from few years ago operated and updated by Microsoft windows sever system, their revenue through website was under $100 million within three years and now their revenue through website is $640 million. The microenvironment consists of the actors in the firms immediate environment or business system that affect its capabilities to operate effectively in its chosen markets. (Jobber and Fahy, 2009) Its include four key actors are customer which company should satisfy their needs and wants by understanding their behavior, 90 percent of Costco customer are loyal and renew their membership year after year also the thing that keep the customer loyal that Costco offer them high quality products and low price with return policy with full refund if they are not happy with what they buy, looking to the important of customer satisfaction. Competition is study of customer behavior not enough to success, company should know their competitors because they affect the company plans, and for example if they offering a lower price or making promotion, this may lead your customers turn to their side. The company should study and know their competitors strength, weakness, opportunities and threats. Cos tco biggest competitors in UK Tesco, Asda, Sainsbury, and Safeway. Costco deal with competitors by offering high quality products in bulk with a low price, good treat from customer service these lead to build their brand name in UK and get customer loyalty. Distributors are to offer the products in right price, place and time to meet customer needs and wants, distributor lead to reduce supplier profitability. Costco introduce 4000 unique products in each store from groceries to the televisions and computers. Costco buy direct from the manufactures that allows warehouses not delay in receiving the products and give the customers the opportunity to purchase as quickly as possible. Suppliers who provide supply and material to the company to produce goods and services, suppliers can bring problems to the companies if they have shortage or delay of producing on time because this will damage the customer satisfaction, usually companies treat their suppliers as a partner, if the supplies w ere powerful and increasing the cost of supply this will lead to push the price up. Companies should monitor supply availability, such as shortages due to labour strikes or political factors, as these can cause customer dissatisfaction and lost sales. (Jobber, 2010). Costco and their suppliers gain maximum administrative efficiency, reduce shared expenses and improve system accountability. (Peters, 2003). Companies should focused on all of the four actors of microenvironment analysis because this will help them to explode their opportunities and reduce threats. Internal environment is performance and activities of a business to be assessed in the light of environmental developments.(Jobber and Fahy, 2009). It based on finance and accounting which is depending on budget that helps the marketing to achieve its objectives. Costco financial records of the fourth quarters of 2010 was net Property and Equipment $11,314(MMs).Research and development (RD) looking for products that bring customers attention and develop safe design. Costco every one or two years developed their products specially products on demand. Purchasing, companies looking for suppliers and good materials. As we mention above that Costco offers 4000 high quality items in each stores with a low price, up to 50% lower than their competitors. Production is producing products with good quality and materials. In conclusion, Costco became a worldwide wholesales in few years. They were focusing on their performance to reach their objectives, by improving their internal environment and strength, explode their opportunities and minimize threats by focusing on the macroenvironment and microenvironment.

Insanity and the Necessity of Madness in King Lear Essay -- King Lear

The Necessity of Madness in King Lear At the beginning of â€Å"King Lear,† an authoritative and willful protagonist dominates his court, making a fateful decision by rewarding his two treacherous daughters and banishing his faithful one in an effort to preserve his own pride. However, it becomes evident during the course of the tragedy that this protagonist, Lear, uses his power only as a means of projecting a persona, which he hides behind as he struggles to maintain confidence in himself. This poses a problem, since the audience is prevented from feeling sympathy for the king. Shakespeare’s ironic solution is to allow Lear’s progressing madness to be paired with his recognition of truth, thereby forcing Lear to shed his persona, and simultaneously persuading the audience that Lear is worthy of pity. Lear is initially consumed by what Burton would refer to as the human appetite,[1] and exhibits traits indicative of someone dominated by the choleric humor: he is prideful, yearns for authority, and bullies others when he doesn’t get his way. After Cordelia refuses to dote on him in the first scene, he goes into a fit of rage: Let it be so; the truth then be thy dower†¦ Here I disclaim all my paternal care, Propinquity and property of blood, And as a stranger to my heart and me Hold thee from this for ever. (I, i, 110-118) [2] Lear’s fury, however, only masks the fact that he is really a very needy person, consumed by an insatiable appetite for power and attention. As Bloom says, â€Å"Lear always demands more love than can be given.†[3] Lear proves this to be true when he repeatedly rejects those who love him most, banishing both Cordelia and Kent, who would protect him from his other two daughters’ impending betrayal. D... ...say (Trans.). The Republic of Plato: The Wisdom of Socrates as Recounted by His Pupil Plato. New York: E. P. Dutton & Co., Inc., 1957. p.171. 6-Bloom, p. 482. 7-James Hutton (Trans.). Aristotle’s Poetics. New York: Norton & Company, Inc., 1982. p. 51. 8- Bruccoli, Clark, Layman â€Å"Aristotle,† in Bood, (ed.). Dictionary of Literary Biography: Ancient Greek Authors. Vol. 176 (1997), pp. 55-76. 9-Wilson Knight. â€Å"The Lear Universe† in The Wheel of Fire. London: Oxford University Press, 1930. p. 201 10- A.C. Bradley. Shakespearean Tragedy. London: Macmillan & Co. Ltd., 1961. p. 239. 11- Knight, p. 203. 12-William Shakespeare. As You Like It. New York: Signet Classic, 1998. p. 44. 13- T.S. Eliot. â€Å"The Love Song of J. Alfred Prufrock.† The Norton Anthology of English Literature. Vol. II (New York, WW.Norton, 19860. pp. 2174 ff. 14-Bradley, p. 242.

My Papa’s Waltz - Battered Knuckles Essays -- My Papas Waltz Essays

My Papa’s Waltz - Battered Knuckles  Ã‚  Ã‚   Many people look back on memories with a pleasant slant. A backpacker may love to go to the mountains, but every time that person ventures out he encounters a blizzard. The weather is not always conducive to the backpacker and can cause great discomfort. However, when the hiker returns to his normal routine he usually forgets about the bad experience so that he can continue loving the mountains and happily plan his next adventure. Similarly, Theodore Roethke's, "My Papa's Waltz" is a poem about a man who tries to make a horrible event into something much more pleasant to think about. The speaker seems to be remembering back to his childhood and finally uncovers dark memories about his father. The child in the poem finally realizes that childhood was full of scary nights in which he sometimes feared for his life. The speaker has tried for years to believe that he loved his father, but he finally understands what really happened in his boyhood home. The speaker in this poem begins by commenting on how much his father drinks. The father ...

Extrinsic Motivation Essay -- essays papers

Extrinsic Motivation Extrinsic motivation is an encouragement from a force from outside one’s self. These forces from outside are easily described as rewards. A reward is used to bribe a student into performing or completing an activity which they would not do without this reward. Certain types of rewards that are common are stars, red-light green-light, and stickers. These rewards seem to be the most common among teachers. They seem simple and harmless, but the child must not learn to only perform for a reward at all times, but for him or herself. The theory that extrinsic rewards create lasting change is false. There have been studies to prove that for example, money as a reward has been proven unsuccessful (Rehmke-Ribary). To praise students is not always a bad idea. Students expect to hear feedback about an activity or a response they give. Especially when the students are correct they feel better about themselves when the teacher recognizes their correctness. There are ways to praise without taking it too far. First, be sure to use appreciations that are honest. For example, â€Å"Thanks, that was very nice of you.† The appreciation isn’t based on work or an activity, but for showing politeness, or positive behaviors in the classroom. Students are motivated or unmotivated from every factor in a classroom. Second, students are often wrong when answering questions and it is the teacher’s job to make sure if the student gets the wrong answer that they are not discouraged from trying again. An idea to solve this problem from occurring is to show the student that the mistake they have made is ‘not that big of a deal.’ A third idea of showing praise is to make the students feel as if their input or ef... ...m This site describes what a teacher should say or not say in a classroom setting to students. It gives in detail examples of what should be said to motivate students. Rehmke-Ribary, E. What us intrinsic motivation? Retrieved October 12, 2004, from http://web.archive.org/web/20040222031553/seamonkey.ed.asu.edu /~jimbo/RIBARY_Folder/whatis.htm Rehmke-Ribary gives a great definition of what intrinsic motivation is, in a easy understanding way. Also, this site describes the problems with intrinsic motivation. Student Learning. (2004). Retrieved October 21, 2004, from http://caret.iste.org This article describes the use of technology in the classroom dealing with the aspect of motivation. Wagner, D. (March 2002). Student motivation and parental involvement. Retrieved November 21, 2004, from http://csmstu01.csm.edu/st03/dwagner/new_page_2.htm

Deception Point Page 65

Ekstrom felt his muscles stiffen. What the hell is a submarine doing directly off the coast of Ellesmere Island without my knowledge? â€Å"Did you see what direction the aircraft flew after rendezvous?† â€Å"Back toward Thule air base. For connecting transport to the mainland, I assume.† Ekstrom said nothing the rest of the way to the PSC. When he entered the cramped darkness, the hoarse voice on the line had a familiar rasp. â€Å"We've got a problem,† Tench said, coughing as she spoke. â€Å"It's about Rachel Sexton.† 76 Senator Sexton was not sure how long he had been staring into space when he heard the pounding. When he realized the throbbing in his ears was not from the alcohol but rather from someone at his apartment door, he got up from the couch, stowed the bottle of Courvoisier, and made his way to the foyer. â€Å"Who is it?† Sexton yelled, in no mood for visitors. His bodyguard's voice called in with the identity of Sexton's unexpected guest. Sexton sobered instantly. That was fast. Sexton had hoped not to have to have this conversation until morning. Taking a deep breath and straightening his hair, Sexton opened the door. The face before him was all too familiar-tough and leathery despite the man's seventy-something years. Sexton had met with him only this morning in the white Ford Windstar minivan in a hotel parking garage. Was it only this morning? Sexton wondered. God, how things had changed since then. â€Å"May I come in?† the dark-haired man asked. Sexton stepped aside, allowing the head of the Space Frontier Foundation to pass. â€Å"Did the meeting go well?† the man asked, as Sexton closed the door. Did it go well? Sexton wondered if the man lived in a cocoon. â€Å"Things were terrific until the President came on television.† The old man nodded, looking displeased. â€Å"Yes. An incredible victory. It will hurt our cause greatly.† Hurt our cause? Here was an optimist. With NASA's triumph tonight, this guy would be dead and buried before the Space Frontier Foundation attained their goals of privatization. â€Å"For years I have suspected proof was forthcoming,† the old man said. â€Å"I did not know how or when, but sooner or later we had to know for sure.† Sexton was stunned. â€Å"You're not surprised?† â€Å"The mathematics of the cosmos virtually requires other life-forms,† the man said, moving toward Sexton's den. â€Å"I am not surprised that this discovery has been made. Intellectually, I am thrilled. Spiritually, I am in awe. Politically, I am deeply disturbed. The timing could not be worse.† Sexton wondered why the man had come. It sure as hell wasn't to cheer him up. â€Å"As you know,† the man said, â€Å"SFF member companies have spent millions trying to open the frontier of space to private citizens. Recently, much of that money has gone to your campaign.† Sexton felt suddenly defensive. â€Å"I had no control over tonight's fiasco. The White House baited me to attack NASA!† â€Å"Yes. The President played the game well. And yet, all may not be lost.† There was an odd glint of hope in the old man's eyes. He's senile, Sexton decided. All was definitely lost. Every station on television right now was talking about the destruction of the Sexton campaign. The old man showed himself into the den, sat on the couch, and fixed his tired eyes on the senator. â€Å"Do you recall,† the man said, â€Å"the problems NASA initially had with the anomaly software onboard the PODS satellite?† Sexton could not imagine where this was headed. What the hell difference does that make now? PODS found a goddamned meteorite with fossils! â€Å"If you remember,† the man said. â€Å"The onboard software did not function properly at first. You made a big deal of it in the press.† â€Å"As I should have!† Sexton said, sitting down opposite the man. â€Å"It was another NASA failure!† The man nodded. â€Å"I agree. But shortly after that, NASA held a press conference announcing they had come up with a work-around-some sort of patch for the software.† Sexton hadn't actually seen the press conference, but he'd heard it was short, flat, and hardly newsworthy-the PODS project leader giving a dull technical description of how NASA had overcome a minor glitch in PODS's anomaly-detection software and gotten everything up and running. â€Å"I have been watching PODS with interest ever since it failed,† the man said. He produced a videocassette and walked to Sexton's television, putting the video in the VCR. â€Å"This should interest you.† The video began to play. It showed the NASA press room at headquarters in Washington. A well-dressed man was taking the podium and greeting the audience. The subtitle beneath the podium read: CHRIS HARPER, Section Manager Polar Orbiting Density Scanner Satellite (PODS) Chris Harper was tall, refined, and spoke with the quiet dignity of a European American who still clung proudly to his roots. His accent was erudite and polished. He was addressing the press with confidence, giving them some bad news about PODS. â€Å"Although the PODS satellite is in orbit and functioning well, we have a minor setback with the onboard computers. A minor programming error for which I take full responsibility. Specifically, the FIR filter has a faulty voxel index, which means the PODS's anomaly-detection software is not functioning properly. We're working on a fix.† The crowd sighed, apparently accustomed to NASA letdowns. â€Å"What does that mean for the current effectiveness of the satellite?† someone asked. Harper took it like a pro. Confident and matter-of-fact. â€Å"Imagine a perfect set of eyes without a functioning brain. Essentially the PODS satellite is seeing twenty-twenty, but it has no idea what it's looking at. The purpose of the PODS mission is to look for melt pockets in the polar ice cap, but without the computer to analyze the density data PODS receives from its scanners, PODS cannot discern where the points of interest are. We should have the situation remedied after the next shuttle mission can make an adjustment to the onboard computer.† A groan of disappointment rose in the room. The old man glanced over at Sexton. â€Å"He presents bad news pretty well, doesn't he?† â€Å"He's from NASA,† Sexton grumbled. â€Å"That's what they do.† The VCR tape went blank for an instant and then switched to another NASA press conference. â€Å"This second press conference,† the old man said to Sexton, â€Å"was given only a few weeks ago. Quite late at night. Few people saw it. This time Dr. Harper is announcing good news.† The footage launched. This time Chris Harper looked disheveled and uneasy. â€Å"I am pleased to announce,† Harper said, sounding anything but pleased, â€Å"that NASA has found a work-around for the PODS satellite's software problem.† He fumbled through an explanation of the work-around-something about redirecting the raw data from PODS and sending it through computers here on earth rather than relying on the onboard PODS computer. Everyone seemed impressed. It all sounded quite feasible and exciting. When Harper was done, the room gave him an enthusiastic round of applause. â€Å"So we can expect data soon?† someone in the audience asked. Harper nodded, sweating. â€Å"A couple of weeks.† More applause. Hands shot up around the room. â€Å"That's all I have for you now,† Harper said, looking ill as he packed up his papers. â€Å"PODS is up and running. We'll have data soon.† He practically ran off the stage. Sexton scowled. He had to admit, this was odd. Why did Chris Harper look so comfortable giving bad news and so uncomfortable giving good news? It should have been in reverse. Sexton hadn't actually seen this press conference when it aired, although he'd read about the software fix. The fix, at the time, seemed an inconsequential NASA salvage; the public perception remained unimpressed-PODS was just another NASA project that had malfunctioned and was being awkwardly patched together with a less than ideal solution.

Frankenstein Movie Version vs. Mary Shelley’s Novel Essay

In 1957 British Production Company Hammer Films launched their own series of adaptations of Frankenstein with the first film entitled â€Å"The Curse of Frankenstein†. The Frankenstein’s myth was revived once again. This time it was more different from the Universal Studios own version. The prominent element in the Universal Series was the monster but Hammer chose the person of Victor Frankenstein as focal point and subject of the story. The Curse of Frankenstein is set around 1880. Baron Victor Frankenstein and his new teacher Paul Krempe became close companions. They started their experiments and their first success was the reanimation of a puppy. After several years they want to experiment it on humans. They stole the body of a hanged highwayman from the gallows. Victor bought body parts like eyes, hands and several other parts, which they stitch together. Finally, the only thing needed to complete his creation is a brain, â€Å"the mind of a genius†. Victor killed his old mentor Professor Bernstein to place its brain in his creation. Victor Frankenstein was entirely different from the character in Shelley’s novel. He was not as bad as the film portrays. He doesn’t have to kill anyone to achieve his goal. The only close similarity to the original story is the monster with its ugly and horrible appearance. The monster also from the moment it wakes was found to be very aggressive and evil. It kills a blind man and a young girl unlike in the original where it is not even capable to express feelings and emotions. The film was based on the original story of Frankenstein novel but a lot of twists and modifications have been already done to the original theme. Works Cited Rohrmoser, Andreas. The Curse of Frankenstein (1957) The Monstrous Baron: Hammer Film’s Frankenstein Series. 2006. 24 September 2008.